Where clients arrive late for a session, the session will still end at the scheduled time, meaning that session will be shorter on that occasion. Time has been reserved for you and only you at the agreed upon time, with other people are scheduled after your time. This approach ensures those attending after you are not kept waiting. Thank you for your understanding in relation to this matter.
Starting the journey
Booking the first appointment
Taking the first step towards improving the quality of your psychological health, sense of wellbeing and relationships may feel daunting, especially if you have no prior experience with counselling.
You can arrange an appointment by phoning 0466 231 620 or by sending an enquiry using the form below.
We will guide you through setting up an initial appointment and will happily answer any questions you might have about counselling/therapy.
Location
The practice is housed within the Camden Uniting Church (Mezzanine Office). The entry to the practice is at the side of main Church entry (including 3 steps). Upon arrival, please wait for the door to be opened which will occur at the time of your appointment. For safety reasons the door is kept locked when appointments are occurring. If you experience any problems locating the practice, please phone the practice mobile: 0466 231 620.
Additional Information
Cancelation Policy
We respect that your time is valuable, and we appreciate that you understand ours is too. Regretfully cancellation fees are necessary as it unlikely that your spot can be given to another client at such short note.
- A 100% cancellation fee will be applied when clients cancel within 24 hours of their appointment.
- A 50% cancellation fee will be applied when clients cancel between 24-48 hours before their appointment.
When cancelling a session, please advise as to the reason for the cancellation. Please note Medicare do not reimburse cancelled fees. If you have concerns about this policy, please discuss them with your therapist.
There are rare occasions when, with regret, your therapist needs to cancel a session due to unexpected circumstances. Where this occurs, you will be offered a replacement appointment at a mutually convenient time, at the normal session fee. We apologise for any inconvenience arising from these rare occasions.
Late Arrival Policy
No Show Policy
Where clients fail to attend an appointment and there is no communication regarding their absence the normal session fee will be applied.