Where clients fail to attend an appointment and there is no communication regarding their absence the normal session fee will be applied.
Starting the journey
Booking the first appointment
Taking the first step towards improving the quality of your psychological health, sense of wellbeing and relationships may feel daunting, especially if you have no prior experience with counselling.
You can arrange an appointment by phoning 0466 231 620 or by sending an enquiry using the form below.
We will guide you through setting up an initial appointment and will happily answer any questions you might have about counselling/therapy.
Location
The practice is located at 20-24 John Street Camden (cross street is Mitchell Street).
The practice is housed within the Camden Uniting Church (Mezzanine Office). Upon arrival (during the daytime) you can enter via the side screen door. Please register your presence using the Still Waters Psychology QR code on the wall (just inside the door) OR the Alternate Tracing Register (on the chair) and take a seat in the provided tub chair. Under current COVID restrictions this is an entry requirement for accessing practice services. You are also required to complete a COVID Health Screening Tool. Where clients report any symptoms (or symptoms among their family/workplace etc) they cannot attend in person and an alternate appointment via Telehealth will be arranged. The main office door will be opened at the time of your appointment. For evening appointments, please remain in your car until your appointment time at which time the outside screen door will be opened. This increased security at night is to protect both clients and staff.
Additional Information
Cancelation Policy
We respect that your time is valuable, and we appreciate that you understand ours is too. Regretfully cancellation fees are necessary as it unlikely that your spot can be given to another client at such short note.
- A 90% cancellation fee will be applied when clients cancel within 48 hours of their appointment.
When cancelling a session, please advise as to the reason for the cancellation. Please note Medicare do not reimburse cancelled fees, while the NDIA cover a limited number of cancellation fees. If you have concerns about this policy, please discuss them with your therapist.
There are rare occasions when, with regret, your therapist needs to cancel a session due to unexpected circumstances. Where this occurs, you will be offered a replacement appointment at a mutually convenient time, at the normal session fee. We apologise for any inconvenience arising from these rare occasions.
No Show Policy
Late Arrival Policy
Where clients arrive late for a session, the session will still end at the scheduled time, meaning that session will be shorter on that occasion. Time has been reserved for you and only you at the agreed upon time, with other people are scheduled after your time. This approach ensures those attending after you are not kept waiting. Thank you for your understanding in relation to this matter.